About Us
We are a dedicated team of professionals committed to providing top-notch transportation services. With years of experience, our mission is to ensure your journey is safe and comfortable.
We at bluetaxi strive to ensure customer satisfaction with every rides. If you are not entirely satisfied with your service, we’re here to help.
At bluetaxi, we strive to provide you with a reliable and efficient transportation service. We understand that situations may arise where you may need to request a refund for your booking. To ensure a transparent and fair refund process, we have outlined our refund eligibility criteria below.
Request Timing: Customers are eligible for a full refund if they cancel their booking within the specified cancellation window, which is typically 24 hours before the scheduled pickup time.
Service Disruptions: In the event of unforeseen circumstances, such as technical issues, driver unavailability, or other service disruptions leading to the cancellation of your ride, you are eligible for a full refund.
Unsatisfactory Service Experience: If you experience significant issues during your ride, such as vehicle cleanliness, driver behavior, or other service-related concerns, please contact our customer support within 24 hours of the ride to discuss your experience. Refund eligibility will be assessed on a case-by-case basis.
Reason for Refund: We appreciate your feedback and encourage you to share the reason for seeking a refund to help us improve our services.
To request a refund, customers must contact our customer support team via support@bluetaxi.in Please provide your booking reference number, date and time of the service, and a detailed description of the issue. Refund requests should be made within 3 days from the date of service.
All booking fees are non-refundable, irrespective of the reason for cancellation. No-show fees resulting from a customer not being present at the specified pick-up location are non-refundable.
Customers can cancel their booking within the cancellation window, typically 24 hours before the scheduled pickup time, to avoid cancellation fees.
If you have any questions about our refund policy or need further assistance, please contact us at support@bluetaxi.in